How Can We Help You?
Get instant support for your security system, payment questions, or technical issues. Our dedicated team is here around the clock to ensure your complete peace of mind.
Choose Your Support Channel
Multiple ways to get help - pick the channel that works best for you and get expert assistance immediately.
Email Support
Send us a detailed message and we'll get back to you within 24 hours with a comprehensive solution.
Get quick responses and share images or videos of your security system issues via WhatsApp.
Phone Support
Speak directly with our support team for immediate assistance with your security systems.
Browse Our Help Articles
Find answers to common questions, detailed guides, and step-by-step tutorials to help you get the most out of your security system.
Quick Start Guide
Get your security system up and running in minutes with our comprehensive setup guide.
Mobile App Setup
Learn how to download, install, and configure the SecureNow mobile app on your device.
Camera Installation
Step-by-step instructions for installing and positioning your security cameras.
WiFi Connection Setup
Connect your security devices to your home WiFi network for remote monitoring.
Common Issues & Solutions
Quick fixes for the most common problems users encounter with their systems.
System Reset Guide
How to safely reset your security system when experiencing technical difficulties.
Payment Plans Explained
Understanding your payment options, installment plans, and billing cycles.
Managing Your Subscription
How to view, update, or cancel your subscription and payment methods.
Account Security Best Practices
Tips for keeping your account secure with strong passwords and two-factor authentication.
Privacy Settings Guide
Configure your privacy settings and control who has access to your security footage.
Can't find what you're looking for?
Submit a Support Request
Need personalized help? Fill out the form below and our expert team will get back to you with a solution tailored to your needs.
Contact Information
Phone Support
24/7 Available
08145540554
Quick responses
08145540554
Detailed support
support@securenow.ng
Office
Suite FF004, Israel Plaza
Nitel junction, Wuse 2
Abuja, Nigeria
- Urgent: < 30 minutes
- High: < 2 hours
- Medium: < 4 hours
- Low: < 24 hours
Support By The Numbers
Our commitment to excellence is reflected in our support statistics and customer satisfaction ratings.
What Our Customers Say
Real experiences from customers who have received exceptional support from our team.
Chioma Okafor
Homeowner, Lagos
"The support team was incredibly helpful when I had issues with my camera setup. They walked me through everything patiently and got it working perfectly!"
Emeka Nwosu
Business Owner, Abuja
"Outstanding 24/7 support! I had a security concern at 2 AM and they responded immediately. Their professionalism and quick response gave me peace of mind."
Fatima Abdullahi
Property Manager, Port Harcourt
"Best customer service I've experienced! They helped me set up multiple properties and provided excellent training for my staff. Highly recommend!"